Computer Diagnostic

Pug dog with stethoscope and laptop computer.

Computers have become an essential part of our daily lives. That’s why it’s so frustrating when they misbehave. Instead of wasting your weekend Googling “fix my computer” in desperation, bring it to our shop for a Free* computer diagnostic. Our trained technicians run a thorough 21-point diagnostic on all computers checked in to our repair center.

We like to make sure we are looking at the complete picture before starting a repair. Often we’re able to catch small problems before they become bigger problems. This also helps to make sure that our clients don’t waste money fixing a computer that is about to die from other causes.

21-Point Computer Diagnostic

  • Physical Inspection (Chassis, Hinges, Ports, etc.)
  • Passes POST (Power on Self Test)
  • Boots to OS (Operating System)
  • OS is Activated
  • OS & Installed Apps Up to Date
  • Malware Check
  • Check for Missing Drivers
  • Check for current Virus Protection
  • Check WiFi & Ethernet
  • Check Sound System
  • Check Webcam
  • Check Touchscreen
  • Check Battery & AC Adapter Health
  • Check Hard Drive Health
  • Check Hard Drive Capacity
  • Verify Data Integrity
  • Test Optical Drive (ie. DVD)
  • CPU Stress Test
  • Check Operating Temperatures
  • Test Memory
  • Verify that Memory is Sufficient

Estimated Time & Cost*


Best performed in-shop24 HoursFree
*Restrictions Apply

Can be difficult/expensive on-site, and less thorough than in-shop service~1 Hour$85 / hour

Can be performed remotely, but is less thorough than in-shop or on-site service~1 Hour$85 / hour

Estimated Time & Cost*

24 HoursFree
*Restrictions Apply
Best performed in-shop

~1 Hour$85 / hour
Can be difficult/expensive on-site, and less thorough than in-shop service

~1 Hour$85 / hour
Can be performed remotely, but is less thorough than in-shop or on-site service

*All turn-times and prices listed online are approximate. Unless otherwise noted, prices do not include cost of parts. Free Diagnostic subject to exceptions. Click HERE for details. Emergency or RUSH service is available for an additional fee. On-Site & Remote services require an appointment. Subject to availability. Travel fee may apply.

Free Computer Diagnostic Exceptions

*We are happy to offer FREE diagnostics for most items. Unfortunately in order to combat abuse and keep prices low for everyone, we’ve been forced to charge diagnostic fees in limited cases as follows:

  • Obsolete Equipment – $50
  • Computers Still Under Manufacturer’s Warranty – $50
  • Custom Built Computers – $100
  • Quotes for Insurance Companies – $50-100 depending on amount of paperwork required.
  • Cases where a repair is not likely to succeed, but client wishes to proceed anyway – ie. Liquid Damage, laptop disassembled by end-user, severe physical damage, etc. – $150
All diagnostic fees are due at time of drop-off and will be applied towards labor if client wishes to proceed with the repair.